At Rylan Rustic, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a clear and simple returns and refunds process.

Returns:

  • You can return your items within 30 days from the date of delivery.

  • All returned items must be in unused, undamaged, and resalable condition with the original packaging.

  • To initiate a return, please contact us at [email protected] with your order number and the details of the item(s) you wish to return.

  • Once we approve your return, we will provide you with further instructions on how to return the product.

Refunds:

  • After we receive and inspect your returned item(s), we will process your refund.

  • Refunds will be issued to the original payment method used for the purchase.

  • Refunds are processed within 5-7 business days after we receive your return.

  • If your product is damaged or defective upon delivery, please contact us within 7 days of receiving the item for a full refund or replacement.

Return Shipping:

  • Customers are responsible for the return shipping costs unless the product is defective or damaged.

  • In the case of a defective or damaged item, we will cover the return shipping costs.